Service Order Dispatcher

Location: Lorton, VA
Technica LLC is looking for a full time Service Order Dispatcher to perform work on a Government contract for our facility in Lorton, VA.
 
Job duties include, but are not limited to:
  • Receives facilities maintenance work orders via email or telephone.
  • Inputs work order into database tracking system.
  • Schedules Technicians based on their availability and area of expertise.
  • Communicates with requestors, landlords, technicians and management throughout the life of the request, sending updates and completion notifications.
  • Updates and monitors database to ensure all tasks are completed in a timely manner.
  • Provides back up support to the receptionist by answering phones, receiving visitors and accepting deliveries.
 
Requirements:
  • Must have a high school diploma or equivalent
  • Must be able to communicate the English language effectively, both orally and written
  • Must submit to a pass a DHS Position of Public Trust Background Investigation
  • Minimum of 1 year customer service experience required
  • Working knowledge of Microsoft Office products required
  • Working knowledge of Commercial maintenance and repairs preferred
  • General proficiency in administrative duties such as typing, filing, and telephone etiquette required.
 
Technica is an Equal Opportunity/Affirmative Action (EO/AA) Employer and does not discriminate on the basis of race, gender, religion, nationality, age, disability, veteran status, gender identity, or sexual orientation. We offer health, dental, vision, short-term, long-term and life insurance benefits as well as 401K options to all full-time personnel.
 
To be considered for employment, complete Technica's online application in full. 
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