Help Desk Technician

Location: Washington, DC
Technica LLC is looking for a Help Desk Technician (Mid Level Field Engineer) to perform work on a Government contract in Washington, DC.  This is a full time, hourly position.

Position Responsibilities:
  • Deskside Support which includes
    • Provide on-site support for deployment and security remediation functions
    • Gather analyze, and report end-user support trends
    • Provide desktop, application and network application incident resolution
    • Manage user installation and relocations requests
    • Asset Inventory Support
      • Conduct physical inventory of assets
      • Conduct scheduled and random electronic inventories
      • Assist in receiving and receipting property
      • Transfer of property to other organizations
      • Process computer equipment for excess and disposition
    • Disposal Preparation Support
      • Ensure disposal policies and procedures are employed
      • Ensure every device is wiped/degaussed prior to site removal
    • Encryption Services
      • Administer and manage encryption tools application server
      • Ensure laptops are properly encrypted
      • Encrypt laptops discovered without encryption
      • Provide password recovery for encrypted device
    • Video Conferencing and Audio/Video O&M
      • Troubleshoot system problems and repairs
      • Work with support staff for remote troubleshooting and repairs
      • Assist in setting up presentation devices and Video Conference units
      • Set up, ensure functionality, be available during events and shut down video conferences
    • Local On-Site Cabling
      • Restart wiring closet cabling electronics including switches or other network devices
      • Replace defective cabling electronics and simple replacement of defective cabling electronics and components such as switch blades
  • Wireless Services
    • Assist users with mobile communication devices (mobile phones, broadband cards, Blackberrys, and laptops) with incident support tickets
    • Provide Tier 2 support in the field which includes hardware troubleshooting and OS re-install, Blackberry Exchange Server connection verification and equipment swapping support
  • Service Center Services
    • Ensure IT services are rendered/tested for telework users using VPN and CITRIX services
    • Provide remote support services for telework/home users
    • Support pre/post application releases
  • Account Management Services
  • Hardware Incident Resolution
    • Identify and resolve hardware incidents and service requests of a consumable part

Position Qualification Requirements:
This position requires that employees must be able to obtain a Public Trust favorable suitability determination prior within the acceptable timeframe (start of employment) and maintain favorable suitability while employed in this position.

Mandatory
  • US Citizen
  • High School Diploma or equivalent
  • Minimum 2-3 years experience troubleshooting software and hardware in a customer service role.
  • Minimum 6 months experience troubleshooting Apple Macintosh software and hardware in a customer service role.
  • High degree of technical proficiency
  • Excellent problem solving skills and analytical abilities 
 
Technica is an Equal Opportunity/Affirmative Action (EO/AA) Employer and does not discriminate on the basis of race, gender, religion, nationality, age, disability, veteran status, gender identity, or sexual orientation. We offer health, dental, vision, short-term, long-term and life insurance benefits as well as 401K options to all full-time personnel.

To be considered for employment, complete Technica's online application in full.
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