Customer Service Lead

Location: Barstow, CA
Technica LLC seeks to fill the position of Customer Service Lead on a Government contract with a place of performance at Barstow, CA.
Job duties:
The Customer Service Representative (CSR) provides information and solutions in response to inquiries pertaining to products, services and/or customer complaints. Duties may include, but are not limited to, accessing databases to retrieve and/or record information such as customer complaints or orders; responding to customer complaints or inquiries; taking orders for products or merchandise; calculating charges; processing billing or payments; processing customer claims; handling returns, refunds, and exchanges; keeping records of customer interactions; and updating customer account information.      
  • Must have a high school diploma or equivalent
  • Must be able to communicate the English language effectively, both orally and written
  • Minimum of 3 years customer service experience required
  • Working knowledge of Microsoft Office products required
  • General proficiency in administrative duties such as typing, filing, and telephone etiquette required.
Technica is an Equal Opportunity/Affirmative Action (EO/AA) Employer and does not discriminate on the basis of race, gender, religion, nationality, age, disability, veteran status, or sexual orientation. We offer health, dental, vision, short-term, long-term and life insurance benefits as well as 401K options to all full-time personnel.
 To be considered for employment, complete Technica's online application in full.
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